If you’re looking to grow your career in humanitarian services and make a real difference, the International Organization for Migration (IOM) offers an exciting opportunity in Islamabad. As a Call Centre Assistant Jobs, you will serve on the frontline of communication with affected communities, handling inquiries, feedback, and complaints with compassion, professionalism, and confidentiality.
This role is essential in supporting IOM Pakistan’s mission to deliver timely humanitarian aid and ensure transparency in its operations. You will report to the Call Centre Assistant Jobs under the guidance of the PSEA Coordinator, working within IOM’s established feedback and accountability mechanisms.
Job Details:
| Job Title | Call Centre Assistant – G-4 |
|---|---|
| Organization | International Organization for Migration (IOM) |
| Location | Islamabad, Pakistan |
| Postal Code | 44000 |
| Grade | G-4 (General Service Category) |
| Job Schedule | Full-Time (Day Shift) |
| Contract Type | Fixed-Term – 1 year (renewable) |
| Apply Before | July 24, 2025 – 10:55 AM (PKT) |
| Required Languages | English, Urdu (Preferred: Pashto, Balochi, Sindhi) |
| Education Requirement | Bachelor’s or Equivalent |
| Experience | 2–4 Years (Depending on education level) |
| Job Type | Government / International Organization |
| Recruitment Type | General Service – External and Internal Candidates |
Key Responsibilities:
- Receive and respond to incoming calls regarding IOM services, including migration support, humanitarian assistance, and protection initiatives.
- Maintain accurate call logs, escalate sensitive feedback to the supervisor, and assist with routing queries not addressed by standard procedures.
- Uphold high standards of empathy, respect, and neutrality during all interactions.
- Provide basic psychological first aid over the phone when needed.
- Maintain and regularly update resource directories and information materials.
- Work closely with internal IOM teams to stay updated on program changes and caller concerns.
- Support the functioning of call centre equipment and software.
- Attend IOM information sessions to stay informed on national migration and humanitarian trends.
- Follow IOM’s confidentiality, protection, and safeguarding protocols.
Required Qualifications:
Education:
- Bachelor’s degree in Communications, Journalism, International/Public Relations, or relevant fields with at least 2 years of experience.
- OR High School Diploma with 4 years of relevant work experience.
- Additional studies in Development, Migration, or Political Science are a plus.
Experience:
- Proven experience in customer support, call centre operations, or a similar communication-based role.
- Prior exposure to humanitarian organizations, particularly UN agencies, is highly desirable.
- Background in humanitarian protection, AAP (Accountability to Affected Populations), or gender and MHPSS is an asset.
Skills:
- Strong communication and interpersonal abilities.
- High emotional intelligence and ability to remain calm under pressure.
- Familiarity with Microsoft Word, Excel, and web browsers.
- Fast typing skills are a bonus.
Languages:
- Mandatory: Fluency in English and Urdu (both written and spoken).
- Preferred: Knowledge of Pashto, Balochi, Sindhi, or Dari.
How to Apply:
- Visit the official IOM Careers Portal and Apply for Call Centre Assistant Jobs: https://www.iom.int/careers
Leave a Reply