| Job Details | Information |
|---|---|
| Location | Peshawar, Pakistan |
| Job Type | Contract |
| Gender | Male/Female |
| Education | Bachelor’s/Master’s in Social Sciences, Gender Studies, etc. |
| Apply Before | July 14, 2025 |
| Posted On | July 13, 2025 |
| Postal Code | 25000 |
| Positions Available | 01 |
| Industry | NGO / Social Services |
| Department | Programme |
| Career Level | Entry Level |
| Experience Required | 1–2 years (Call h |
Job Purpose:
The Helpline Operator will serve as the first point of contact on the BOLO Helpline, offering compassionate, confidential support to survivors of gender-based violence (GBV) and other protection issues. Responsibilities include responding to calls, offering initial psychosocial support, coordinating referrals, and maintaining accurate documentation while adhering to safeguarding protocols.
Key Responsibilities:
- Respond to calls related to GBV, abuse, and protection.
- Provide Psychological First Aid (PFA) and assess caller needs.
- Refer survivors to legal, medical, psychosocial, and shelter services.
- Maintain call records and ensure data confidentiality.
- Coordinate with internal teams (legal, psychosocial, referral officers).
- Uphold the organization’s safeguarding and zero-tolerance principles.
- Participate in training, reviews, and helpline promotions.
Required Skills & Qualities:
- Fluency in Urdu and Pashto; English preferred.
- Strong empathy, listening, and communication skills.
- Familiarity with GBV case handling and referral mechanisms.
- Proficiency in MS Office and digital case tracking tools.
- Capacity to work under pressure and in sensitive environments.
Preferred/Value-Added Skills:
- Training in PFA or Safeguarding
- Understanding of GBV response standards
- Knowledge of SEAH (Sexual Exploitation, Abuse & Harassment) policies
How to Apply:
Apply directly on the Islamic Relief Pakistan careers before July 14, 2025.
Only shortlisted candidates will be contacted.
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